Refund policy

30 days, no interrogation

If something arrives damaged, arrives wrong, or simply is not what you hoped for, email us within 30 days of delivery and we will refund it or replace it.

You usually do not need to post anything back

If an item is faulty or incorrect, a photo is enough. Keep the item. We are not going to make you pay postage to send back something that was our mistake.

Used grooming and feeding items cannot be resold, so we do not ask for those back either. Collars and anything worn should be unused if you want to return them.

How to start a return

Email us with your order number, and a photo if something is damaged or wrong. There is one inbox and a person answers it, usually the same day.

Cancelling an order

If you need to cancel, email us as soon as you can. We can usually stop an order before it leaves our production partner. Once it has shipped, the 30 day return above applies instead.