There is one inbox and a person answers it. Usually the same day, and almost always within one business day.
benji@nekosupplyco.com
You can also use the form below. It reaches the same place.
Things worth including
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Order number if you have one. It is in your confirmation email and it saves a round trip.
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A photo if something arrived damaged or wrong. That is genuinely all we need. You will not be asked to post it back.
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Your deadline if you need something by a particular date. Ask us before you order and we will tell you honestly whether it will make it.
The questions we get most
Where is my order? Most arrive in 7 to 15 business days. Tracking often goes quiet for up to a week mid-journey while the parcel moves between carriers. That is normal and does not mean it is lost. If it has been 30 business days, email us and we will refund or replace it. Full detail on the shipping page.
I want to return something. Email us within 30 days of delivery. No interrogation. See returns.
Is this collar safe? Every collar we sell has a breakaway catch that releases under pressure. If you want to understand why that matters more than anything else on a cat collar, we wrote it up.
Will silvervine work on my cat? Often, even when catnip does nothing. If you tried it and got no reaction, the form is usually the reason rather than the cat.
More in the FAQ, and the Japanese words behind the product names are explained in the glossary.
One thing we cannot do
We are not vets. If your cat is unwell, off its food, or behaving unusually, please talk to a veterinarian rather than to us. We will happily tell you what a product does and does not do, but we will not guess at a health question, and you should be wary of any pet shop that will.
